Customers Area

Close to the client

Client support is a key element in the TXT offer. This commitment is provided through an international technical assistance service (Italy, France, Germany, Spain and the UK) for all solutions provided by us.

Product information? Extension requests? Ordinary and extraordinary software usage questions? Instant access is provided to necessary information and a group of experts offers quick responses to your every question so as to rapidly solve any problem.

In particular, TXT puts the Customer Support at your disposal: To contact TXT in an even faster and easier way, use the web. Send us your questions by filling in the on-line request form (ticket). You may attach any document useful in describing the problem, interact at any moment with the help service and receive e-mail notifications of changes in the state of your ticket, up to the release of the bug fix. You may also request a detailed report on fees at any level, so as to trace the typology of requested intervention and the relative solution.