We help our customers to remain competitive in the market by introducing innovative solutions and methodologies into business.
Starting from the analysis of the information assets of the company's application logs, through the application of statistical models, the process mining tools allow the reconstruction of the real business processes, thus making it possible for the management to exercise effective governance and continuous improvement of business performance.
Process Mining techniques make clear which processes take place within the organisation.
The objectivity of the information stored in the information systems makes it possible to map how they really happen and to highlight their actual performance.
The simplest way to describe RPA is software that mimics human behaviour. To be efficient, this behaviour should be based on fixed rules and precise inputs in order to produce the desired results.
RPA enables improvements to be achieved over and above optimisation and/or process re-engineering and/or labour arbitrage.
Robots can work 24/7, make no mistakes, can be augmented to handle peak workloads, use the existing IT infrastructure and their activities are fully tracked
The monitoring of processes, applications and infrastructures is an integral and fundamental part of companies in order to maintain control and governance of both the services and the information systems on which they rely.
The traditional approach to monitoring sees each of these aspects with a non-integrated view but as independent, non-communicating silos. This type of approach tends to provide a fragmented view of the various areas of the service, slowing down both risk and criticality management and improvements. Our E2E approach tends to favour an integrated, service-oriented, cooperative and transparent monitoring model.
A process is a set of significantly interrelated functional and cross-functional activities carried out by actors at different organisational levels. The activities transform the input received into an output. The set of these activities "ideally" produces added value for the end customer, whether internal or external, to whom the product and/or service is destined. Shifting the focus from a functional view to a process view means adopting the point of view of the "customer" of the process, regardless of the organisation.
Explaining processes leads to a cultural change aimed at customer satisfaction with the output of the process itself.