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Pacelab Community

Resources for Pacelab users

We like to engage in active, open dialog with our customers!

Whether you have questions regarding your Pacelab product, need to solve a software problem or would simply like to share your ideas and concerns with us, here are some quick ways of getting in touch.

Customer Support

Support hotline

Office hours:

Monday - Friday
09:00am – 06:00pm CET
(excluding German bank holidays)


T: +49 30 29362-222
E: pace-support@txtgroup.com
Customer support portal

Customer support portal

PACE customer support portal provides information and resources to registered customers and users of PACE software:

  • Downloading documentation
  • Searching the knowledge base
  • Posting new support requests
  • Viewing the status of your ongoing support requests

Contact our product managers

Our product management team is responsible for evaluating, coordinating and guiding every feature from the initial idea to its implementation and beyond.

They are customer champions who will make sure your needs and requirements remain at the heart of our product development roadmap – please feel free to contact them with comments or suggestions!

Product feedback

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User Community


Every fall, Pacelab users from more than 50 companies and more than 15 countries come together in Berlin for our user group meeting and conference PACEdays.

Join them for two days packed with information, networking and, yes, fun – attendance is free for all users of Pacelab software!

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New features

Get a sneak preview of new and planned product features

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User experience

See how other Pacelab users deal with similar challenges

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Product roadmap

Have your say on product direction and priorities

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Meet the expert

Get techy with our software developers and engineers

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Connect with fellow aerospace professionals & key staff

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