Public sector

Beyond digital transformation.
Enter the new Public Sector.

Digital transformation and artificial intelligence are redefining citizens' expectations. Public services are now expected to deliver the same quality of experience as the best digital services: mobile-accessible, easy to use, fast, available in real time, and secure by design.

TXT supports public administrations in developing innovative, people-centered solutions that improve process efficiency and service quality. We work on institutional and operational services for Public Administrations with an end-to-end approach, from digital strategy to the design, development, and adoption of secure solutions, generating real value for clients, citizens, and businesses.

[Horizontal info]_[01]

800+

Specialists

[Horizontal info]_[02]

20+

Years in the Italian Public Administration

[Horizontal info]_[03]

1400+

Specialist certifications

What we do

Digital systems for tomorrow's citizens.

Strategy, processes, organization and human resources, applications, cloud, security, infrastructure: TXT's expertise spans every layer on which a public institution operates digitally. All end-to-end, on sovereign and fully compliant infrastructures, ensuring integrated governance from strategic decision-making through to the delivery of services citizens use every day.

  • 01 Digital design

    We support the definition of digital strategy and enterprise architecture to drive innovation sustainably. We plan the evolution of information systems in line with the organization's organizational, technological, and financial constraints, defining the project portfolio, the ICT budget, and sourcing strategies. We create the conditions to deliver projects that are coherent, sustainable, and aligned with the institution's objectives.

  • 02 Digital governance

    We support public administrations in the governance of complex programs and projects, ensuring the coordination of initiatives, contract and vendor management, and performance monitoring. We support institutions across the entire funding lifecycle, from Italy's National Recovery and Resilience Plan (PNRR) to European funds, from application to reporting, ensuring objectives, timelines, and requirements are met. We complete the offering with ESG governance solutions, for integrated, transparent, and sustainable management.

  • 03 Enterprise process & intelligence automation

    We analyze the organization using process and task mining techniques, redesign processes and operating models, and support organizational change. Building on this foundation, we introduce Robotic Process Automation (RPA) and Artificial Intelligence solutions, automating repetitive tasks and supporting faster, more efficient, value-driven decision-making.

  • 04 Data & AI

    We unlock the value of the Public Administration's information assets to enable the safe and responsible use of Artificial Intelligence. We define data governance models to ensure data quality, interoperability, and compliance, assess the administration's AI maturity level, and design governance and risk management systems aligned with the AI Act and current regulations. This enables an effective, reliable, and compliant adoption of AI within institutional processes.

  • 05 Cybersecurity

    We protect data, services, and digital infrastructure with an integrated approach to cybersecurity. We define security strategies and governance models, support compliance with relevant regulations, and strengthen the administration's resilience through business continuity plans and incident management. We complete the offering with continuous monitoring, offensive security, and security operations services, ensuring proactive and ongoing protection.

  • 06 Citizen engagement & smart communication

    We design and build digital services that simplify the relationship between citizens and Public Administration. From user experience design to the development and management of digital platforms, we integrate unified communication and digital workplace solutions to improve collaboration and service delivery. We complete the offering with AI-based virtual assistants, making interactions faster, simpler, and more personalized.

  • 07 Digital solution development & integration

    We build digital applications that are scalable, interoperable, and designed to evolve. We develop cloud-native solutions based on microservices architectures and DevSecOps methodologies, integrating them with existing systems and ensuring interoperability between platforms and administrations. This fosters secure data sharing and the delivery of more efficient and connected digital services.

  • 08 Cloud enabling & IT service operation

    We support Public Administration through its evolution toward the cloud, ensuring continuity, scalability, and security. We design and carry out workload migration to private, public, and hybrid cloud infrastructures, adopting containerized architectures to increase flexibility and performance. A dedicated service control room ensures continuous service monitoring, operational continuity, and regulatory compliance.

  • 09 Infrastructure, network & IoT

    We build the technological infrastructure that supports Public Administration's digital services. We design and manage data centers, networks and structured cabling, connectivity systems, physical security, and sensor systems for monitoring environments and infrastructure. An integrated approach, combining infrastructure and applications, ensures operational continuity, reliability, and performance across the entire service chain.

Smart Solutions

From operations to AI: TXT's solutions accelerate every digital challenge a public institution needs to tackle.

01

[Cards]_[Smart solutions]_[AIDa® – Augmented Information Delivery Assistant]

AIDa® – Augmented Information Delivery Assistant

FROM BUSINESS PROCESS MANAGEMENT TO REAL-TIME INTEROPERABILITY: A TECHNOLOGY FRAMEWORK DESIGNED TO ORCHESTRATE PROCESSES, DATA, AND DIGITAL SERVICES IN COMPLEX CONTEXTS SUCH AS HEALTHCARE AND WELFARE SYSTEMS.

02

[Cards]_[Smart solutions]_[Dent@I]

Dent@l

DENT@L INTEGRATES ALL THE CLINICAL, ADMINISTRATIVE, AND MANAGEMENT FUNCTIONS OF DENTAL CENTERS INTO A SINGLE WEB-BASED APPLICATION PLATFORM TO SUPPORT THE PATIENT JOURNEY, FROM INDIVIDUAL PRACTICES TO NETWORKS OF PUBLIC AND PRIVATE CLINICS.

03

[Cards]_[Smart solutions]_[IGP – Intelligent Governance Platform]

IGP – Intelligent Governance Platform

BASED ON ITIL®, COBIT®, AND SFIA® BEST PRACTICES, IGP IS AN ICT GOVERNANCE PLATFORM THAT SUPPORTS ORGANIZATIONS IN STRATEGIC PLANNING, INFORMATION SYSTEMS GOVERNANCE, AND DIGITAL TRANSFORMATION PROGRAM MANAGEMENT.

04

[Cards]_[Smart solutions]_[PT Online - Piani Terapeutici On Line ]

PT Online - Piani Terapeutici On Line

INTEGRATED WITH REGIONAL TELEMEDICINE PLATFORMS AND THE ELECTRONIC HEALTH RECORD (FSE 2.0), PT ONLINE IS A SOLUTION DESIGNED TO SIMPLIFY THE DIGITAL MANAGEMENT OF THERAPEUTIC PLANS SUBJECT TO AUTHORIZATION PROCEDURES.

05

[Cards]_[Smart solutions]_[Treeliant]

Treeliant

AI-BASED CYBERSECURITY PLATFORM. PREVENTION, DETECTION, AND RESPONSE IN A SINGLE LAYER. EVERY DECISION TRACEABLE.

06

[Cards]_[Smart solutions]_[Jixel]

Jixel

EMERGENCY OPERATIONS CENTER MANAGEMENT. REAL-TIME COORDINATION ACROSS DISTRIBUTED SITES AND CIVIL PROTECTION NETWORKS.

Expertise

For over 20 years, we have worked across every sector of public administration.

From healthcare to defense: each domain has its own rules and its own systems. We bring the same expertise to all of them, from strategy through to the operations that keep critical services running.

01

Healthcare

FROM CLINICAL CARE TO EMERGENCY RESPONSE: WE ENABLE INNOVATIVE HOSPITAL DIGITAL PROCESSES AND SYSTEMS AND SECURE DATA MANAGEMENT.

02

Defence

WE GUIDE THE DEFINITION AND ADOPTION OF ORGANIZATIONAL, PROCEDURAL, AND TECHNOLOGICAL MODELS CAPABLE OF ADDRESSING THE SECURITY AND SERVICE-CONTINUITY CHALLENGES FACING CITIZENS AND CRITICAL INFRASTRUCTURE IN THE NEW DIGITAL LANDSCAPE.

03

PAC

WE SUPPORT CENTRAL ADMINISTRATIONS IN DEFINING AND IMPLEMENTING SECURE DIGITAL TRANSFORMATION ROADMAPS FOR THEIR SERVICES AND SUPPORTING INFRASTRUCTURE.

04

PAL

WE SUPPORT LOCAL ADMINISTRATIONS IN DEFINING AND IMPLEMENTING SECURE DIGITAL TRANSFORMATION ROADMAPS FOR THEIR SERVICES AND SUPPORTING INFRASTRUCTURE.

Our projects

Where essential innovation makes the difference

  • 01 NOME CLIENTE OPZIONALE

    Lorem ipsum

    Lorem ipsum dolor sit amet consectetur. Purus facilisi diam semper quam.

  • 02 NOME CLIENTE OPZIONALE

    Lorem ipsum

    Lorem ipsum dolor sit amet consectetur. Purus facilisi diam semper quam.

  • 03 NOME CLIENTE OPZIONALE

    Lorem ipsum

    Lorem ipsum dolor sit amet consectetur. Purus facilisi diam semper quam.

Public administration
can't stop.