800+
Specialists
Digital transformation and artificial intelligence are redefining citizens' expectations. Public services are now expected to deliver the same quality of experience as the best digital services: mobile-accessible, easy to use, fast, available in real time, and secure by design.
TXT supports public administrations in developing innovative, people-centered solutions that improve process efficiency and service quality. We work on institutional and operational services for Public Administrations with an end-to-end approach, from digital strategy to the design, development, and adoption of secure solutions, generating real value for clients, citizens, and businesses.
800+
Specialists
20+
Years in the Italian Public Administration
1400+
Specialist certifications
What we do
Strategy, processes, organization and human resources, applications, cloud, security, infrastructure: TXT's expertise spans every layer on which a public institution operates digitally. All end-to-end, on sovereign and fully compliant infrastructures, ensuring integrated governance from strategic decision-making through to the delivery of services citizens use every day.
We support the definition of digital strategy and enterprise architecture to drive innovation sustainably. We plan the evolution of information systems in line with the organization's organizational, technological, and financial constraints, defining the project portfolio, the ICT budget, and sourcing strategies. We create the conditions to deliver projects that are coherent, sustainable, and aligned with the institution's objectives.
We support public administrations in the governance of complex programs and projects, ensuring the coordination of initiatives, contract and vendor management, and performance monitoring. We support institutions across the entire funding lifecycle, from Italy's National Recovery and Resilience Plan (PNRR) to European funds, from application to reporting, ensuring objectives, timelines, and requirements are met. We complete the offering with ESG governance solutions, for integrated, transparent, and sustainable management.
We analyze the organization using process and task mining techniques, redesign processes and operating models, and support organizational change. Building on this foundation, we introduce Robotic Process Automation (RPA) and Artificial Intelligence solutions, automating repetitive tasks and supporting faster, more efficient, value-driven decision-making.
We unlock the value of the Public Administration's information assets to enable the safe and responsible use of Artificial Intelligence. We define data governance models to ensure data quality, interoperability, and compliance, assess the administration's AI maturity level, and design governance and risk management systems aligned with the AI Act and current regulations. This enables an effective, reliable, and compliant adoption of AI within institutional processes.
We protect data, services, and digital infrastructure with an integrated approach to cybersecurity. We define security strategies and governance models, support compliance with relevant regulations, and strengthen the administration's resilience through business continuity plans and incident management. We complete the offering with continuous monitoring, offensive security, and security operations services, ensuring proactive and ongoing protection.
We design and build digital services that simplify the relationship between citizens and Public Administration. From user experience design to the development and management of digital platforms, we integrate unified communication and digital workplace solutions to improve collaboration and service delivery. We complete the offering with AI-based virtual assistants, making interactions faster, simpler, and more personalized.
We build digital applications that are scalable, interoperable, and designed to evolve. We develop cloud-native solutions based on microservices architectures and DevSecOps methodologies, integrating them with existing systems and ensuring interoperability between platforms and administrations. This fosters secure data sharing and the delivery of more efficient and connected digital services.
We support Public Administration through its evolution toward the cloud, ensuring continuity, scalability, and security. We design and carry out workload migration to private, public, and hybrid cloud infrastructures, adopting containerized architectures to increase flexibility and performance. A dedicated service control room ensures continuous service monitoring, operational continuity, and regulatory compliance.
We build the technological infrastructure that supports Public Administration's digital services. We design and manage data centers, networks and structured cabling, connectivity systems, physical security, and sensor systems for monitoring environments and infrastructure. An integrated approach, combining infrastructure and applications, ensures operational continuity, reliability, and performance across the entire service chain.
Smart Solutions
01
FROM BUSINESS PROCESS MANAGEMENT TO REAL-TIME INTEROPERABILITY: A TECHNOLOGY FRAMEWORK DESIGNED TO ORCHESTRATE PROCESSES, DATA, AND DIGITAL SERVICES IN COMPLEX CONTEXTS SUCH AS HEALTHCARE AND WELFARE SYSTEMS.
02
DENT@L INTEGRATES ALL THE CLINICAL, ADMINISTRATIVE, AND MANAGEMENT FUNCTIONS OF DENTAL CENTERS INTO A SINGLE WEB-BASED APPLICATION PLATFORM TO SUPPORT THE PATIENT JOURNEY, FROM INDIVIDUAL PRACTICES TO NETWORKS OF PUBLIC AND PRIVATE CLINICS.
03
BASED ON ITIL®, COBIT®, AND SFIA® BEST PRACTICES, IGP IS AN ICT GOVERNANCE PLATFORM THAT SUPPORTS ORGANIZATIONS IN STRATEGIC PLANNING, INFORMATION SYSTEMS GOVERNANCE, AND DIGITAL TRANSFORMATION PROGRAM MANAGEMENT.
04
INTEGRATED WITH REGIONAL TELEMEDICINE PLATFORMS AND THE ELECTRONIC HEALTH RECORD (FSE 2.0), PT ONLINE IS A SOLUTION DESIGNED TO SIMPLIFY THE DIGITAL MANAGEMENT OF THERAPEUTIC PLANS SUBJECT TO AUTHORIZATION PROCEDURES.
05
AI-BASED CYBERSECURITY PLATFORM. PREVENTION, DETECTION, AND RESPONSE IN A SINGLE LAYER. EVERY DECISION TRACEABLE.
06
EMERGENCY OPERATIONS CENTER MANAGEMENT. REAL-TIME COORDINATION ACROSS DISTRIBUTED SITES AND CIVIL PROTECTION NETWORKS.
07
DOCUMENT WORKFLOW FOR PUBLIC INSTITUTIONS. GENERATION, APPROVAL, AND ARCHIVING IN A SINGLE COMPLIANT ENVIRONMENT.
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Expertise
From healthcare to defense: each domain has its own rules and its own systems. We bring the same expertise to all of them, from strategy through to the operations that keep critical services running.
01
FROM CLINICAL CARE TO EMERGENCY RESPONSE: WE ENABLE INNOVATIVE HOSPITAL DIGITAL PROCESSES AND SYSTEMS AND SECURE DATA MANAGEMENT.
02
WE GUIDE THE DEFINITION AND ADOPTION OF ORGANIZATIONAL, PROCEDURAL, AND TECHNOLOGICAL MODELS CAPABLE OF ADDRESSING THE SECURITY AND SERVICE-CONTINUITY CHALLENGES FACING CITIZENS AND CRITICAL INFRASTRUCTURE IN THE NEW DIGITAL LANDSCAPE.
03
WE SUPPORT CENTRAL ADMINISTRATIONS IN DEFINING AND IMPLEMENTING SECURE DIGITAL TRANSFORMATION ROADMAPS FOR THEIR SERVICES AND SUPPORTING INFRASTRUCTURE.
04
WE SUPPORT LOCAL ADMINISTRATIONS IN DEFINING AND IMPLEMENTING SECURE DIGITAL TRANSFORMATION ROADMAPS FOR THEIR SERVICES AND SUPPORTING INFRASTRUCTURE.
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Where essential innovation makes the difference
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